Camillus Health Concern recognized as a Patient Centered Medical Home (PCMH) for the year 2020-2021

NCQAThe team at Camillus is extremely proud of being recognized as a Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance and thanks all its staff for their dedication to patient care.

We’d like to take the time to highlight some of the core functions that led to our success in attaining the accreditation:

Taking a holistic approach to patients’ healthcare needs. 

Camillus Health Concern offers medical, behavioral, case management, dental, outreach, and prescription services to all individuals who walk through our doors regardless of their ability to pay.  By offering these services, we can provide high-quality healthcare to our patients.  We hold ourselves accountable for each patient’s medical and mental health care needs. 

Developing meaningful relationships with patients, caregivers, and family

Many of our patients have been with us for years, they become part of our family.  Our mission is to embody the compassionate hospitality found in the teachings of St. John of God. Through our strong community relationships, we can help patients gain access for services we don’t offer—like living quarters, emergency medical services, and overnight hospital stays. 

Ensuring access to care for our patients

To accommodate the working schedules of our patients, we are open until 7pm every Wednesday.  Moreover, we have a dedicated Outreach team operating daily in a mobile van.  The Outreach team delivers medical and behavioral healthcare specifically to those experiencing homelessness.  They visit patients under bridges, on the streets, and at partnering homeless shelters.

Creating focused data-driven strategies

At least twice monthly, leadership reviews our clinical and financial statistics on a variety of indicators such as diabetes, hypertension-controlled blood pressure, depression, colorectal cancer and financial operations to name a few.  By constantly reviewing the data, our patients’ well-being is always at top of mind. 

Moreover, consistently reviewing data allows us to pivot operations in order to adapt to patients’ needs.  For example, during the onset of COVID-19, we were able to shift our behavioral health division to become telehealth compatible—therefore maintaining full access to patients whether the preference be to visit the clinic or to see a provider from the safety of home. 

Once again, thank you for celebrating our success and our commitment to operating as a patient-focused clinic. We look forward to continuing the accreditation into the future.